Following are comments from various satisfied clients. Complete references are available upon request to serious clients.
"I know that the issues we had to deal with concerning our public service employees was involved, complicated and very stressful for those involved. [Moe Royer's] intervention, objectivity and professionalism went a long way in helping to sort out the issues, clarify the concerns and work towards a resolution."
District Commander (British Columbia), Royal Canadian Mounted Police
In his capacity as Regional Mediation Manager for Corrections Services of Canada, Moe "has facilitated mediation and related services for hundreds of individuals in situations ranging from issues between two employees to ones involving many.
"He has been a passionate advocate for the use and the importance of mediation as an alternative to more formal and sometimes more acrimonious mechanisms to settle disputes in the workplace.
"He has spent many hours with staff at all levels of the organization, and with our union partners to promote an understanding of and receptivity to the role of mediation."
Regional Deputy Commissioner (Ontario), Correctional Services of Canada
"[Moe is] a kind, empathetic and understanding individual, in fact, we believe [he possesses] all of the characteristics that are essential if one hopes to mediate conflict."
Elizabeth Fabiano and Frank Porporino, T3 Associates Training and Consulting
In his role as mediator and conflict resolution officer, Moe has "demonstrated tact and diplomacy with staff and managers. [He has] been very effective in resolving extremely delicate and complex people-related problems within our organization. I am confident that CSC avoided significant resource expenditures for staff absences due to these conflicts."
CSC Prison Warden, Medium Security (Federal, Ontario Region)
"For quite some time I was the only person at the … Institution for Women authorized to sign grievances. While I would not say we were overrun with them they were a regular occurrence. Since [Moe has] been involved with our Institution I have not signed one. While there have been other things going on which may have affected the number of grievances, I am firmly of the opinion that the most significant factor impacting on this is the work [Moe has] done here."
President, Union Local (Federal, Ontario Region)
"Mr. Royer's expertise in listening, communication, negotiation and mediation were commendable attributes in his role. First and foremost, Moe is a gentleman, kind hearted, strong spirited with a passion for the wellbeing of fellow human beings."
CSC Prison Warden, Medium Security (Federal, Ontario Region)
"[Moe has] always displayed a unique ability to support and enable people to achieve their desired results, whatever the circumstance."
John Sweetnam, CDS Group of Companies
"Mr. Royer has assisted departments in achieving workable solutions to restore harmony in the unit as well as deal effectively with situational problems that apply to two individuals… I can attest that in every situation that Moe has been involved in has resulted in some form of resolution."
CSC Prison Warden, Maximum Security (Federal, Ontario Region)
"The result of [Moe's] mediation was an improved office atmosphere and a better understanding of ech other's perspective. This was all dealt with in a short period of time, with complete confidentiality and the satisfaction of all involved."
Manager, National Parole Board (Federal, Ontario Region)
"Mr. Royer almost single handedly developed the framework for mediation and anti-harassment currently followed at CSC, Federal, Ontario Region."
CSC Prison Warden, Minimum Security (Federal, Ontario Region)
"As a Warden who worked at various penitentiaries, I came to know and to respect Moe Royer. His mediation skills and ability to solve complex staff problems were not only recognized, but appreciated by both staff and management."
CSC Prison Warden, Medium Security (Federal, Ontario Region)
Educational Workshops
"We have invited Moe Royer to participate in two training programs: "An Introduction to Conflict Resolution and Mediation" which is based on the methodology used at the Canadian Institute for Conflict Resolution at St. Paul's University in Ottawa.
"His input and support have been absolutely wonderful. His presence has enriched our workshops tremendously. Many participants have found Moe Royer's input the most beneficial in their learning experience."
Regional Counsellor, Transport Canada
International Services
"I would like to thank management of Correctional Services of Canada for their cooperation especially for the participation of Mr. Moe Royer in meeting the governors of prison institutions from the whole of Slovakia. On behalf of all participants of this meeting who joined the lecture of Mr. Royer, allow me to say how much we appreciated the professional level of Mr. Royer's presentation. We negotiated a variety of topics with Mr. Royer during his visit and this has led to a commitment of further development of co-operation between our prison services."
Director General of the Corps of Prison and Court Guard of the Slovak Republic